Window Master Academy

Chapter 12 of 19

Chapter 12

Alternatives — give the customer options

Price other options on the same card without losing the main quote.

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Main quote and Alternatives

Double vs triple glass, or whole house vs part: these are Alternatives on the same card. The first quote is the Main quote.

Only the Main counts

Only the Main counts in your statistics and potential earnings. Alternatives show Alternative — not counted on the Dashboard.

TIP — Otherwise one customer with three options would look like three sales.

Duplicate as alternative

The fastest way: on the Dashboard click Duplicate as alternative on a quote. You get a copy to change.

Make main

When the customer chooses, click Make main on that quote. The other alternatives are archived and stop counting.

Contract on an alternative

Generate a contract on a non-main quote and the app asks: This customer has other quotes. Confirm with Yes, make this the main quote.

After a contract

Once the Main has a contract, changing the Main needs admin approval.

Separate job — new PO

Tick Separate job — new PO when it is a different job for the same customer, like the garage next year. It gets its own PO and counts on its own.

Quiz

1. Which quote counts in your statistics?
2. The customer picked an alternative. What do you do?
3. When is a new quote a Separate job — new PO?
4. Fastest way to create an alternative?
5. After a contract, who must approve changing the Main quote?